FAQs - Jiangsu Chaben Medical Healthcare Technology Co., Ltd.


1. Products

What are your main products categories?

The current products cover Hospital Medical Equipments and Comsumbles, Household Rehabilitation Devices, Beauty and Personal Care Products and Sports Pain-Relief Series.

Pls contact us for further information.

What is your pricing mechanism?

Our prices may vary based on market factors and specific purchase quantities. After receiving the Inquiry, we will send the latest product catalog and price list according to customer needs.

What are the advantages of your products in the industry?

Our products adhere to the concept of quality first and differentiated development. We provide customers with Total Solutions according to the different characteristics of products with one-stop service.

2. Packing

What is your packaging like?

We customize packaging for different products, including inner packaging and outer packaging, the relevant information will be provided to you for reference before shipping.

Will you show the packaging pictures before shipping?

Yes, we will provide packaging pictures. In addition, high-resolution product pictures and videos are also available for your reference.

I have my own brand logo, do you support OEM/ODM?

Yes, we provide OEM&ODM service, you only need to provide high-resolution packaging design drawings and supplement your specific needs, we will arrange professionals to support you.

3. Procurement

What is your purchasing system?

Our procurement system adopts the 5R principle to ensure the “right quality” from the “right supplier” with “right quantity” of materials at the “right time” with “right price” to maintain normal production and sales activities.

At the same time, we strive to reduce production and marketing costs, enhance relationships with suppliers, and ensure and maintain supply and procurement quality.

What are your standards of suppliers?

We attach great importance to the quality, scale and reputation of our suppliers. We firmly believe that a long-term cooperative relationship will definitely bring long-term benefits to both parties.

4. Payment method

What are your acceptable payment methods?

We can accept L/C, D/P, D/A, T/T.ect.

More payment methods depend on your order quantity.

5. Production

What is your production process?

① The production department adjusts the production plan immediately after receiving the assigned production order.

② Material handlers go to the warehouse to pick up materials.

③ After all the materials are ready, the production workshop personnel start production.

④ After the final product is produced, the quality control personnel will conduct a quality inspection, and start packaging after passing the inspection.

⑤The packaged products enter the finished product warehouse.

How long is your normal product delivery period?

For samples, the delivery time is within 5-10 working days.

For mass production, the delivery time depends on the exact quantity of the product.

The delivery time will be effective after

① we receive your deposit, and

② we obtain your final approval for your product.

If our delivery time does not meet your deadline, please check your requirements in your sales. In all cases, we will try our best to meet your needs. In most cases, we can do this

Do you have MOQ for each product?

Yes, we have. MOQ for OEM/ODM and Stock have shown in Basic Info. of each product.

6. Quality control

What is your quality control process?

We have strict quality control process. You can get more infos by contacting us.quantity.

Can you supply the relevant documentation?

Sure, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin ;and other export documents where required.

How about your product warranty?

We guarantee the material and quality of our products. Our promise is to make you satisfied with our products. Regardless of whether there is a warranty, our company's goal is to solve and solve all customer problems, so that everyone is satisfied.

7. Certification

What certifications do you have?

We have over 20 certifications, as ISO-9001/13485/14001/18001, European CE, United States FDA and Australian TGA. We also constantly developing and implementing new standards for product quality and service efficiency.

9. Service

What online communication tools do you often use?

Our company's online communication tools include Tel, Email, Whatsapp, Messenger, Skype, LinkedIn, WeChat and QQ.

8. Shipment

Can I specify a freight forwarder?

Sure, you can appoint a freight forwarder and provide us with details, we will deliver the goods following your requests.

Can you guarantee safe and reliable delivery of products?

Yes, we always use high-quality packaging, we choose the safest shipping method, and we keep you informed of the shipping status.

How about the Freight Cost?

The freight cost depends on the way you choose to get the goods.

Express is normally the quickest but also most expensive way.

By sea, freight is the best solution for big amounts.

Exactly freight rates we can only give you if we know the details of amount, weight and way.